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Delivery Options


I'm confused, do I select local van delivery or standard delivery?

If you live within 30 miles of our store in Pool in Wharfedale (LS21 1EG) then you are eligible for local van delivery. We go to certain areas on certain days. If you are outside our delivery area then we will send your order via courier (there are some exceptions to this, please see point 2). If you select local van delivery, we will email you with the day it will be delivered. We regret we can not give a specific time, other than 'late morning'. If needed, however, if you mention it in the comments box as you check out, we can get the van driver to ring you with a more specific time.

I live outside your local van delivery area, but I wanted some cat litter or horse feed, is there any chance it can still be delivered?
If this is the case, then please ring us on 0113 284 3121 and ask. We will do our best but there may well be additional delivery charge. The only exception to this is the Simple Systems horse feed. We are limited to selling that within a 10 mile radius of our store (LS21 1EG), however you are able to order online and collect from our store.

Do you deliver internationally?
Unfortunately not. International delivery costs make this prohibitable for all concerned.

What happens after I've placed my order?
We will check that payment has been made (occasionally, sometimes you don't get automatically connected to the WorldPay website) so if this is the case we will email you and check you still want the delivery. We politely ask that payment is made before delivery – this can be done over the phone if you'd rather not use WorldPay. Once we have ensured payment has been made we will make up the order and if you are a local customer, email with confirmation of when it will be delivered. If you are having your order delivered via courier, we will arrange collection from us on a 2-4 day delivery estimate. If the item you have ordered is out of stock, we will email with any alternatives we have and/or give an estimate as to how long it will take to get the item you ordered in to us. If we substitute with a more expensive item, we will charge at the cheaper items rate. If the item we substitute with is cheaper than the item you paid for, we will refund the difference. We will endeavour to get your shopping out to you as soon as we can – we don't like waiting for things we have bought either!

What if I'm not in when the delivery is made?
We (on local deliveries) can deliver to a neighbour or place of work OR if there is somewhere safe/dry to leave the order, the van driver will leave it in a pre-specified location. If your order arrives via courier, they will either contact you for redelivery or you will have to collect from their depot – they do not automatically return the goods to us.

Can I collect from the shop?
Of course. Just please put The Blue Barn's address as the delivery address. Allow at least 2 hours between placing the order and coming to collect. We will RING you if any of your items are out of stock. If you place the order after we have closed (6pm weekdays, 5pm Saturdays and 4pm Sundays & Bank holidays) then please wait until after 10am the next day before collection.

Why do you do most of the confirming via email?
Because if we email, we all have written confirmation of what has been promised.

Just remind me of the delivery charges again?
Any order under £40 has a £3.99 delivery charge, anything over is free. If we have to send your order in 2 deliveries due to items being out of stock, there will be no delivery charges for the subsequent deliveries. If you wish to collect from the shop and the order is under £40, there will be no delivery charge.

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Find us:
The Blue Barn Ltd
Pool Road
Pool-in-Wharfedale
Otley
West Yorkshire
LS21 1EG
Helpline: 0113 284 3121
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Opening Times
Mon - Fri 8.30am to 6.00pm
Saturday 9.00am to 5.00
Sunday 10.00am to 4.00pm
Bank Hols 10.00am to 4.00pm
(Unless otherwise stated)
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Copyright The Blue Barn © 2011 - Company registered in England and Wales, No. 3428563